All items are guaranteed to be as described. Please contact us within 30 calendar days upon receiving the items for returns. Buyers are responsible for return shipping charges. If your returned item is not defective we reserve the right to charge a 15% restocking fee, for sanitary reasons we cannot accept returned units which have had its plastic wrap removed. Please allow 14 to 30 days to process your refund. If you are not satisfied with your order you must first contact us within 30 days of your purchase to begin the return process. We only process returns that have been given a return merchandise authorization.
Some of our products are custom made and others are shipped directly from suppliers. In the rare event items are damaged in shipment, please contact us within 7 days of receiving to process a replacement.
We offer free USPS 3 to 7 day shipping within the domestic United States, Canada, AK, HI, and APO . We also offer free parcel post worldwide shipping, 7 to 90 days depending on region.
From Date of Shipment:
Canada and Mexico - Typically 7 days or less
Europe - UK, France, Germany, Switzerland, Austria, Spain, Poland, Romania, Netherlands, Russia, Italy, Greece, Norway, Sweden, Finland, etc. - Typically 21 days
South America - Brazil , Argentina , Chile, Central America, etc. - Typically 21 days
Africa - Egypt, Nigeria, South Africa, Kenya, etc - Typically 35 days
Asia - Saudi Arabia, Pakistan, India, etc - Typically 42 days
Australia and New Zealand - Typically 42 days
Asia - Saudi Arabia, Pakistan, Singapore, Hong Kong, etc - Typically 42 days
Southeast Asia - Bangladesh, Thailand, India, etc. - Up to 90 days
International buyers: We ship larger items over 10 pounds USPS priority (10 to 15 days) and USPS Express International (5-7 days shipping) which comes with a customs tracking number. International parcels that use the priority mail shipping method are only insured for $500. All return shipping and insurance is the responsibility of the purchaser.
If you want faster Priority (10 to 15 days) or Express (5- 7 days) shipping for an additional cost please select it in the checkout. Some areas of India and South East Asia may require up to 90 days for delivery if you select the cheapest parcel post shipping, we ask all customers to please be patient with your parcel and refer to tracking numbers if requested. Please keep in mind that during the holidays, this time may vary. If your order does not arrive within 45 days (90 days for southeast Asia and India) email us so we can send you a duplicate at no extra cost.
Unless otherwise stated, orders that are in inventory will ship within three to five business days . If product is not in stock , kindly refer to the product description or email us for the latest expected date of shipment.
Please contact us if you have any special instructions to put on the customs form as some countries may hit you with a vat tax or a import tax if you choose full insurance value. We are experts on this and can come up with a good solution to serve you better.
Don't Want or Need Item
Regrettably we cannot process a full refund if you changed your mind, however, we can send a duplicate if you are unhappy with your damaged or lost product. If you ordered a custom unit there is no refunds , however its possible we may be able to offer you a different unit type.
We guarantee the neo device to be new and free of defects for one year from date of purchase. We offer partial refunds up to 30 days after you receive your unit but only for returned defective merchandise such as from damage in shipping. If your returned item is not defective we reserve the right to charge a 15% restocking fee, for sanitary reasons we cannot accept returned units which have had its plastic wrap removed. Please allow 2 to 4 weeks to process your refund. If you are not satisfied with your order you must first contact us within 30 days of your purchase to begin the return process. This guarantee gives you certain rights and all rights are reserved. As always we offer free support and as with any "spiritual” device static or electronic or otherwise.
Will you share my contact details in my submitted testimonial?
We encourage you to share your experiences and reserve the right to post your experiences with only your first name and city/state unless otherwise directed in your conveyance.
I ordered 2+ items, but only received one... where's my order?
Orders are typically shipped from North Carolina, however in the case of a different item types, your order may be shipped separately to get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email wrong or mis typed. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
Neological Six Point Customer Promise
1. 30-Day money back guarantee
2. Tracking number for every order
3. Safe payments via Shopify Payments®, Paypal®,and other.
4. Encrypted SSL-Security for 100% Protection
5. Free worldwide shipping! No hidden fees.
6. Real people on our Internet help desks
We accept Visa, MasterCard, and Discover credit and debit card payment, as well as international money orders in the mail via Western Union, USPS, and Canadian postal money orders. We also offer PayPal using our online shopping cart. Please note some international credit/debit cards are country restricted so if you have not made a purchase in the United States before we recommend you use the paypal payment option if your card is denied.
Neological Technologies and James Rink is to be held harmless by all third parties. All portals opened and not closed properly is of the owners sole responsibility. By using and trusting the Neo device completely you agree that you are ready to face your own subconscious vectors and transcend them through the power of meditation. This guarantee gives you certain rights and all rights are reserved. As always we offer free support and as with any "spiritual” device static or electronic or otherwise. We encourage you to share your experiences and reserve the right to post your experiences with only your first name and city/state unless otherwise directed in your conveyance. Meditation devices are guaranteed for relaxation purposes only.